Orders & Tracking & Shipping
Tracking information usually appears within 1–2 business days after your order has been shipped.
Carriers may take additional time to scan and update the tracking status, especially during weekends, holidays, or peak shipping periods. If your tracking number shows no updates for a few days, it does not necessarily mean your package is lost — it may still be in transit between checkpoints.
If there is still no update after several days, please contact us at support@ieebee.com with your order number and tracking details, and we will assist you.
Once your order has been shipped, you will receive a confirmation email with your tracking link. You can use this link to check the latest delivery status at any time. If you cannot find the email, please check your spam or promotions folder. If you still cannot locate your tracking information, feel free to contact us at support@ieebee.com.
Shipping times may vary depending on where your order is fulfilled. Some items are shipped directly from our U.S. warehouse, while others may be shipped from our international facilities based on availability.
Delays can occasionally occur due to customs clearance, weather conditions, or carrier-related issues. International shipments may take longer, especially during peak periods or customs inspections.
If your tracking has not updated for several business days, we recommend waiting a little longer and checking again. If the delay continues or you are concerned about your order, please contact us at support@ieebee.com and we will help investigate the situation.
Yes, we ship to most countries worldwide. Free worldwide shipping is available on orders over $49 USD. For orders below this amount, shipping fees will be calculated at checkout based on your location and selected shipping method.
Shipping times vary depending on your location and the fulfillment warehouse. Orders shipped from our U.S. warehouse typically arrive within 3–5 business days, while international shipments usually take around 7–10 business days depending on destination and customs processing.
Depending on your country or region, customs duties or import taxes may apply once your package arrives. These charges are determined by local customs authorities and are not included in our product or shipping prices.
We recommend checking your local customs policies if you are unsure. If you have questions, feel free to contact us at support@ieebee.com.
If your tracking shows “delivered” but you have not received the package, we recommend checking around your delivery location, with neighbors, or with your local carrier.
Sometimes packages may be marked as delivered slightly before actual arrival. If you still cannot locate your package, please contact us at support@ieebee.com and we will assist you.
At this time, we are unable to guarantee specific delivery times.
Delivery scheduling is handled by the shipping carrier, and options may vary depending on your location.
Products
Rest assured, our washi tape is crafted free from hazardous chemicals like phthalates and lead, allowing your little ones to embrace their creativity without risk.
We want you to feel safe when using our washi tape, so we regularly conduct new tests to ensure each of our products is safe for children (and adults).
If you would like more information about our current safety standards, or request specific test results, please contact us.
We recommend adult supervision during use to ensure young children's safety, and to prevent the tape from becoming an unintended chewing object.
Yes, our washi tape is suitable for a wide range of uses, including journaling, scrapbooking, gift wrapping, and various DIY crafts. It is designed to be easy to use, removable, and versatile for creative projects.
We do our best to display product colors as accurately as possible. However, slight differences may occur due to screen settings, lighting conditions, and production variations.
Some popular designs may be restocked, while others may remain limited or seasonal. We recommend following updates or subscribing to stay informed about restocks.
Each set may include a variety of sizes and lengths depending on the design collection.
Detailed specifications for each product can be found on the product page, including width, length, and number of rolls.
Yes, all of our washi tape designs are original creations developed by our team. Each design is carefully created with inspiration from art, culture, and creative expression, and is protected by copyright.
We continuously develop new collections to offer unique styles and fresh creative inspiration for our customers.
Releases & Promotions
We typically release new designs every 1–2 months, often aligned with seasonal moments and major holidays such as Christmas. In addition to our original washi tape collections, we are also preparing to launch original notebooks and other creative products in the near future.
To stay updated on new arrivals, upcoming launches, and exclusive releases, we recommend subscribing to our newsletter and following our social media channels. More exciting updates are coming soon.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
From time to time, we may offer bundle sets or curated collections at special pricing.
These bundles are designed to provide better value and themed combinations for customers.
Fulfillment & Processing
Fulfillment refers to the entire process from when your order is placed to when it is packed and shipped. This includes order processing, packaging, and handing the parcel over to the carrier.
Depending on product availability, your order may be fulfilled from our U.S. warehouse or our international fulfillment partners. This helps ensure faster delivery and stable stock availability.
Our products are shipped from multiple fulfillment locations.
Some items are shipped from our U.S. warehouse, which allows faster delivery within the United States. Other items may be shipped from international warehouses depending on availability.
This flexible system ensures that products remain available even when local stock is limited.
If your order includes multiple items, they may be shipped from different warehouses.
This means your order may arrive in separate packages at different times. This is normal and helps improve overall delivery speed.
Order processing usually takes 1–3 business days before shipment.
During this time, your order is prepared, packed, and assigned to the appropriate warehouse. Processing times may be slightly longer during peak seasons or promotions.
Our system automatically routes orders to the most suitable warehouse based on stock availability and shipping efficiency.
This helps reduce delays and ensures that your order is shipped as quickly as possible.
At this time, customers cannot manually select the shipping warehouse.
Orders are automatically assigned to ensure the fastest and most efficient delivery.
Support
We usually respond to customer inquiries within 24–48 hours during business days.
Response times may be slightly longer during weekends or high-volume periods.
To help us assist you more efficiently, please include your order number, a clear description of the issue, and any relevant photos if applicable.
Providing complete information helps us resolve your request faster.
If there is an issue with your order, such as damaged or incorrect items, please contact us and we will review your case.
Depending on the situation, we may offer a replacement or appropriate solution.
Yes, we are open to collaborations with creators, retailers, and organizations.
If you are interested, please contact us with your proposal and background information.